Transfer & Cancellation Policy

Transfer Policy*

A registrant may transfer once without a transfer fee up to two weeks before the class start date. Any additional transfers will be subject to a $75 non-refundable registration fee ($25 for one-day seminars). All credits for paid courses and seminars will expire one year after they are issued.

A 5% service fee is attached to any request to change payment from one credit card to another.

Cancellation Policy*

Dale Carnegie Training of Westchester, Putnam, & Rockland will provide you with a complete refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course.

Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier.

If you attend all or part of a course, no refunds will be provided.

 

Grievance Policy

NOTICE TO STUDENTS:  ACCET COMPLAINT PROCEDURE

 

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality.  It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided.  When problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is required of ACCET accredited institutions and frequently requires the submission of a written complaint.   Refer to the institution’s written complaint procedure which is published in the institution’s catalog or otherwise available from the institution, upon request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency.

 

In the event that a student has exercised the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:

 

  1. Complaints should be submitted in writing and mailed, or emailed to the ACCET office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.
  2. The letter of complaint must contain the following:
  1. Name and location of the ACCET institution;
  2. A detailed description of the alleged problem(s);
  3. The approximate date(s) that the problem(s) occurred;
  4. The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;
  5. What was previously done to resolve the complaint, along with evidence demonstrating that the institution's complaint procedure was followed prior to contacting ACCET;
  6. The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and
  7. The status of the complainant with the institution (e.g. current student, former student, etc.).

 

  1. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).

 

  1. SEND TO:                                   ACCET

                                                                                    CHAIR, COMPLAINT REVIEW COMMITTEE

                                                                                    1722 N Street, NW

                                                                                    Washington, DC  20036

                                                                                    Telephone:        (202) 955-1113

                                                                                    Fax:  (202) 955-1118 or (202) 955-5306

                                                                                    Email: complaints@accet.org          

                                                                                    Website:         www.accet.org

          

            Note:   Complainants will receive an acknowledgement of receipt within 15 days.